about zanaco

Partnership with RABO Bank

We partnered with Rabo bank, a highly credible bank with a triple AAA rating, (the highest rating a bank can ever have) of the Netherlands in April, 2007. Under this partnership, Zanaco recognizes the new opportunities and the vibrancy of the Zambian economy and has thus designed broad based affordable banking services to it’s retail customers and structured innovative financial solutions for large corporations, agri-business and public sectors. With this empowerment profile and extensive national presence of close to 50 branches and agencies nationwide, Zanaco is well placed to respond to the diversity of the Zambian society and is therefore dubbed as the People’ bank.

We have capitalized on our core competencies, namely: IT, and branch network infrastructure, skills and expert knowledge of the local market and the strategic alliance with Rabobank to drive the business to a new level. To improve or service delivery, we have embarked on:

• A review and improvement of our business processes.

• Branch and ATM network expansion.

• Branch refurbishment to improve our operating environment for both customers and our staff.

• Market segmentation.

• Product enhancement.