In our commitment to help Zambia grow, Zanaco is proud to be the largest employer in the Zambian banking sector. The Bank has grown consistently from strength to strength, with a cemented position in the market as one of the top 3 Banks in Zambia. Working at Zanaco means you have the opportunity to have an impact and play a hand at shaping the Zambian financial industry.
As a proudly Zambian Bank, our interest is in identifying and cultivating local top talent that will continue to add value to the organization and to Zambia. You become part of a leading bank in the market which has gained prominence and success due to our unique capabilities that distinctly set us apart from our competitors. As a progressive and innovative bank, Zanaco boasts industry firsts such as launching ATMs in Zambia, nation-wide branch connectivity and the first mobile payment solution through Xapit. Zanaco is committed to continuously leading innovation in banking products and services in order to stay ahead of the market, which means we embrace the use of technology to focus on innovation and providing solutions that are relevant to our market, and as a Zanaco employee you get to be a part of that and more.
At Zanaco, our people are our number one resource and we believe in professional and personal growth in order to nurture proud, dedicated, inspired, and motivated staff. We offer competitive compensation and benefits to our employees, and differentiation for our top talent and high achievers. In order to help our employees reach their full potential, we invest in continuous technical and soft skills training. Our training ranges from classroom training offered by industry experts, to in-house training and e-learning. There is also an opportunity for attachments to partners under Rabo Bank.
Being an employee at Zanaco also means we value your opinion and input. We encourage interaction amongst employees and the Executive, and have gatherings such as Town Halls and team building in order to facilitate such engagement in the organization. We also have quarterly surveys where employees have the opportunity to give feedback which is used to improve different areas as work.
As an employer of choice, Zanaco looks for individuals who live the Zanaco values. Our values support our mission and vision and shape the culture and resulting behaviours of our employees. Having PRIDE in the way we work has a direct impact on our customers’ experience of Banking with us, which has far reaching implications for our continued strength and growth as an organization. One of Zanaco’s competitive advantage lies in our customer service which has seen us being awarded international awards such as Best Customer Service Provider. In order to continue providing the best customer service, employees are required to exhibit the following Zanaco values:
