Zambia National Commercial Bank

What are you interested in today?

Get in Touch

We are here to provide the best customer experience to meet your banking queries.

Call Centre

Call us on 5000 (All Networks). Operating Hours: Monday to Saturday 07:00hrs - 19:00hrs, Sunday 07:00hrs - 16:00hrs, Public Holidays 08:00hrs - 14:00hrs

Your personal assistant chatbot, Coco, is available 24/7.

Email Us: [email protected]

Submit a Complaint

Submit a complaint on our customer service portal

Useful Links

New Internet Banking

Old Internet Banking

Personal Information (KYC) Self Service Portal

Zanaco Loans Portal

Zanaco International & Domestic Payment Tracker

Self Service Portal

Smart Pay

PayFlex

Zanaco Secondary Market Government Securities Trading Portal

iSupplier Portal

Properties for Sale

Download Our Mobile Banking App

Latest News

Zanaco Board visit Rabobank

19 June 2026

Our Board of Directors, led by Board Chairman Prof. Oliver Saasa, recently undertook a strategic study...

Zanaco Grassroots Under-17 National Tournament 2026 Draw

16 June 2026

The stage is set and the countdown has begun for the 2nd Zanaco Grassroots Under-17 National Tournament,...

Mid-Year Private Sector Day

15 June 2026

Our team, led by Acting Chief Executive Officer Mr. Kalauka Itwi, participated in the Mid-Year Private...

Zanaco Wins Big at Zambia Institute of Public Relations and Communication (ZIPRC) Awards Gala

13 June 2026

We are proud to celebrate a remarkable achievement at the Zambia Institute of Public Relations and Communication...

Mosi-oa-tunya Environmental Expo and Green Half Marathon

12 June 2026

Participating in the Mosi-oa-tunya Environmental Expo and Green Half Marathon last week was a powerful...

60x60 Donation to Dambwa School in Partnership with ZIPRC

10 June 2026

Yesterday, in partnership with the Zambia Institute of Public Relations and Communication (ZIPRC), we...

Official Opening of Zambia Travel Expo (ZATEX) 2026

05 June 2026

Our Acting Chief Executive Officer, Mr. Kalauka Itwi, joined Her Honour the Vice President, Mrs. W.K...

Wonderful Group Marathon Powered Zanaco

04 June 2026

Following Saturday’s successful Wonderful Group Marathon, where our CEO Mukwandi Chibesakunda joined...

Annual Mandarin Community Cocktail

04 June 2026

We celebrated our continued partnership with our Mandarin-speaking clients on the Copperbelt, at our...

Menstrual Hygiene Day Staff Donation to Chinika Secondary School

02 June 2026

In commemoration of Menstrual Hygiene Day, we made a staff-led donation for over 2,500 packs of sanitary...

60x60 Desk Delivery to Linda Community School alongside Zambia Institute of Marketing

30 May 2026

At Zanaco, education remains a top priority and a key focus area of our community investments. The past...

Regional Bank of the Year for Southern Africa - the African Banker Awards 2026

29 May 2026

We are delighted to share that Zanaco PLC has been awarded the Regional Bank of the Year for Southern...

The Inaugural C-Suite Conference

24 May 2026

Our CEO, Mukwandi Chibesakunda, yesterday took the stage at the C-Suite Conference, delivering a compelling...

CAMINEX 2026 Breakfast

19 May 2026

We were honored to host Bank of Zambia Governor Dr Denny Kalyalya, customers, various sector partners,...

Easy Banking Branch Reopens

15 May 2026

Last evening, our Board Chair, Professor Oliver Saasa, alongside fellow board members and the Zanaco...

Wonderful Group Women’s Breakfast

14 May 2026

Zanaco was proud to be part of the Wonderful Group Women’s Breakfast, focused on opening up conversations...

CAPAH Awards Zanaco

11 May 2026

We are proud to have received two prestigious CAPAH awards recognizing Zanaco as a Financial Institution...

Zanaco Joins the Light Up UNZA project

09 May 2026

We are proud to partner with the University of Zambia (UNZA) on the Light Up UNZA Project — a student‑led...

Launch of Zanaco WhatsApp Banking, Chat & Transact

08 May 2026

Last night we launched Zanaco’s WhatsApp Banking, Chat & Transact, marking a significant milestone...

Commissioning of the 136 MW Itimpi II Solar Power Plant

30 April 2026

We were honoured to witness the commissioning of the 136 MW Itimpi II Solar Power Plant by Copperbelt...

Foreign Exchange Rates

When it comes to foreign currency transactions, we are market leaders and our specialists will provide practical advice.

	Buying	Selling
USD	18.1000	18.4440
GBP	23.9663	24.4216
EUR	20.6413	21.0335
ZAR	1.1013	1.1223
CNY	2.6624	2.7130

Foreign Exchange rates may change without prior notice depending on market conditions.

Report Unethical Behaviour

KPMG SA

Telephone Number: +260 211 236 372 or +27 12 543 5426

Hot Fax: 00800 200 796

Hotmail: [email protected]

Webmail: https://www.thornhill.co.za/kpmgethicslinereport or [email protected]