About Us

What are you interested in today?

Get in Touch

We are here to provide the best customer experience to meet your banking queries.

Call Centre
Call us on 5000 (All Networks). Operating Hours: Monday to Saturday 07:00hrs - 19:00hrs, Sunday 07:00hrs - 16:00hrs, Public Holidays 08:00hrs - 14:00hrs
Whatsapp
Your personal assistant chatbot, Coco, is available 24/7.
Email
Submit a Complaint
Submit a complaint on our customer service portal

Useful Links

New Internet Banking
Old Internet Banking
Personal Information (KYC) Self Service Portal
Zanaco Loans Portal
Smart Pay
PayFlex
Zanaco Secondary Market Government Securities Trading Portal
iSupplier Portal
Properties for Sale
Swift & Sort Codes

Download Our Mobile Banking App

Latest News

28 January 2026
We are proud to be entrusted with the role of Fund Manager and Financial Trustee in the Carbon Feed-in...
Read More
15 January 2026
We joined the Ministry of Justice at the official launch of the Ministerial Service Charter, the National...
Read More
09 January 2026
We are delighted to announce that our esteemed customer Dr. Evaristo WD Mwale, PhD emerged as winner...
Read More
24 December 2025
Zanaco has firmed up its commitment to financial inclusion and innovation with the launch of three new...
Read More
12 December 2025
We had the privilege of joining President Hakainde Hichilema, Government leaders, and industry captains...
Read More
04 December 2025
We handed over 60 desks to Kabanana Primary School, marking the beginning of our pledge to donate 3,600...
Read More
27 November 2025
We were honoured to have partnered with the first lady, Mrs. Mutinta Hichilema to provide support to...
Read More
20 November 2025
Our CEO, Mrs Mukwandi Chibesakunda attended and was a speaker at the 8th Forum For Zambia Women Accountants(FZWA)...
Read More
12 November 2025
Zanaco attended COP30 in Brazil, where we engaged in global conversations on climate finance, resilience...
Read More
11 November 2025
We joined the Norfund Zambia Business Development Event, which convened key players from finance, renewable...
Read More
31 October 2025
We are proud to announce our intention to issue Zambia’s first ever Sustainability Bond valued at USD100...
Read More
27 October 2025
Over the weekend, we proudly joined the festivities of the Shimunenga Traditional Ceremony in Maala....
Read More
23 October 2025
Yesterday, we delivered reusable sanitary towels to 50 young girls at Choongo Inclusive School in Monze....
Read More
21 October 2025
We were honoured to attend the 32nd Global Finance Awards Ceremony in Washington, D.C. where we officially...
Read More

Foreign Exchange Rates

When it comes to foreign currency transactions, we are market leaders and our specialists will provide practical advice.

Buying

Selling

USD

19.7100

20.0648

GBP

26.9761

27.4617

EUR

23.2834

23.7025

ZAR

1.2345

1.2568

CNY

2.8432

2.8944

Foreign Exchange rates may change without prior notice depending on market conditions.

Report Unethical Behaviour

KPMG SA

Telephone Number: +260 211 236 372 or +27 12 543 5426

Hot Fax: 00800 200 796

Hotmail: [email protected]

Webmail: https://www.thornhill.co.za/kpmgethicslinereport or [email protected]