Zambia National Commercial Bank

What are you interested in today?

Get in Touch

We are here to provide the best customer experience to meet your banking queries.

Call Centre

Call us on 5000 (All Networks). Operating Hours: Monday to Saturday 07:00hrs - 19:00hrs, Sunday 07:00hrs - 16:00hrs, Public Holidays 08:00hrs - 14:00hrs

Your personal assistant chatbot, Coco, is available 24/7.

Email Us: [email protected]

Submit a Complaint

Submit a complaint on our customer service portal

Useful Links

New Internet Banking

Old Internet Banking

Personal Information (KYC) Self Service Portal

Ways to Bank

Zanaco Loans Portal

Smart Pay

PayFlex

Tenders

iSupplier Portal

Properties for Sale

Swift & Sort Codes

Download Our Mobile Banking App

Latest News

Zanaco - Butterfly Kids Outreach

27 February 2025

As part of our ongoing commitment to sustainability, Zanaco, in partnership with Butterfly Kids Entertainment,...

Customer Notice - Personal Information (KYC) Update Requirement

21 February 2025

Launch of Private Banking Lounge at Agora Village

21 February 2025

We are excited to announce the opening of our Private Banking Lounge at Agora Village, aimed at enhancing...

Women Leaders for Climate Action (WLCA) Strategic Plan

21 February 2025

Our CEO, Mukwandi Chibesakunda, joined other women leaders at the unveiling of the Women Leaders for...

Customer Notice - Increase in the BOZ Monetary Policy Rate

17 February 2025

Zanaco at the 2025 Ncwala Fundraising Dinner

17 February 2025

We are delighted to be a sponsor of the Ncwala ceremony once again. To flag off our week of celebrations,...

Zee Women's Banking hosts Zambia National Stem Foundation Session

06 February 2025

We were happy to host students from the Yango Fellowship for a workshop in our Innovation Lab on Thursday,...

Customer Notice - Phasing Out of Cheques

06 February 2025

Customer Notice - Tax Clearance Certificate Requirement on Cross-border Foreign Transaction

06 January 2025

Zanaco at the Climate Smart Conference for Entrepreneurs 2024

30 November 2024

Recently, our Head of Corporate Communications, Kyembe Kyalusanza, represented Zanaco at the Climate...

Zanaco joins BAZ in donating solar power solution to the Combined Chinyunyu School

23 November 2024

We personified the phrase “Teamwork makes the dream work” when we joined hands with other...

Donation of 1x3 classroom block to Nalubanda Primary School in Nangoma

17 November 2024

We handed over a 1×3 classroom block to Nalubanda Primary School in Nangoma, with Hon. Eng. Collins...

Customer Notice : Increase of Monetary Policy Rate by Bank of Zambia

16 November 2024

COP29 Panel Discussion: Unlocking Climate Finance for Local Communities

14 November 2024

We hosted a panel discussion on ‘Unlocking Climate Finance for Local Communities’ at COP29...

AfriSAFE Bank of the Year Award and the AfriSAFE ESG Merit Award

10 November 2024

We are proud to announce that we have been awarded the AfriSAFE Bank of the Year Award and the AfriSAFE...

Banking Without Barriers Workshop

03 November 2024

We proudly hosted the Banking Without Barriers Workshop in our Innovation Lab, welcoming 45 deaf people...

2024 Financial Literacy Week

01 November 2024

We are honoured to have received the Second Prize for Exceptional Campaign for the 2023 World Savings...

Annual Pink and Blue-Ribbon Golf Tournament

31 October 2024

We were privileged to participate in the 13th Annual Pink and Blue-Ribbon Golf Tournament hosted by the...

Zanaco Powers 70 ATMs and 16 Branches with Solar to Drive Sustainability

30 October 2024

Arise BV CEO visits Zanaco

28 October 2024

It was an honour to host the Arise BV Chief Executive Officer Mr Gavin Tipper this month. Arise BV is...

Foreign Exchange Rates

When it comes to foreign currency transactions, we are market leaders and our specialists will provide practical advice.

	Buying	Selling
USD	24.2674	24.6800
GBP	32.9891	33.5500
EUR	28.4257	28.9089
ZAR	1.3613	1.3844

Foreign Exchange rates may change without prior notice depending on market conditions.

Report Unethical Behaviour

KPMG SA

Telephone Number: +260 211 236 372 or +27 12 543 5426

Hot Fax: 00800 200 796

Hotmail: [email protected]

Webmail: https://www.thornhill.co.za/kpmgethicslinereport or [email protected]