Zambia National Commercial Bank

What are you interested in today?

Get in Touch

We are here to provide the best customer experience to meet your banking queries.

Call Centre

Call us on 5000 (All Networks). Operating Hours: Monday to Saturday 07:00hrs - 19:00hrs, Sunday 07:00hrs - 16:00hrs, Public Holidays 08:00hrs - 14:00hrs

Your personal assistant chatbot, Coco, is available 24/7.

Email Us: [email protected]

Submit a Complaint

Submit a complaint on our customer service portal

Useful Links

New Internet Banking

Old Internet Banking

Personal Information (KYC) Self Service Portal

Zanaco Loans Portal

Zanaco International & Domestic Payment Tracker

Self Service Portal

Smart Pay

PayFlex

Zanaco Secondary Market Government Securities Trading Portal

iSupplier Portal

Properties for Sale

Download Our Mobile Banking App

Latest News

CAMINEX 2026 Breakfast

19 May 2026

We were honored to host Bank of Zambia Governor Dr Denny Kalyalya, customers, various sector partners,...

Easy Banking Branch Reopens

15 May 2026

Last evening, our Board Chair, Professor Oliver Saasa, alongside fellow board members and the Zanaco...

Wonderful Group Women’s Breakfast

14 May 2026

Zanaco was proud to be part of the Wonderful Group Women’s Breakfast, focused on opening up conversations...

CAPAH Awards Zanaco

11 May 2026

We are proud to have received two prestigious CAPAH awards recognizing Zanaco as a Financial Institution...

Zanaco Joins the Light Up UNZA project

09 May 2026

We are proud to partner with the University of Zambia (UNZA) on the Light Up UNZA Project — a student‑led...

Launch of Zanaco WhatsApp Banking, Chat & Transact

08 May 2026

Last night we launched Zanaco’s WhatsApp Banking, Chat & Transact, marking a significant milestone...

Commissioning of the 136 MW Itimpi II Solar Power Plant

30 April 2026

We were honoured to witness the commissioning of the 136 MW Itimpi II Solar Power Plant by Copperbelt...

2026 Mopani Women in Mining Forum & B2B Exhibition

28 April 2026

Zanaco participated in the 2026 Mopani Women in Mining Forum & B2B Exhibition in Kitwe this passed...

Zanaco hosted the Girls in ICT & STEM Association

24 April 2026

Zanaco hosted the Girls in ICT & STEM Association from the University of Zambia to celebrate the...

Customer Notice - Introduction of Embedded Insurance on Digital Accounts

17 April 2026

Zanaco Donates towards UNZA Sanitation Restoration Project.

16 April 2026

The Zanaco Team led by our CEO Mukwandi Chibesakunda, visited the the University of Zambia yesterday...

Zanaco Sponsors C-Suite NextGen Leadership Summit

15 April 2026

We are proud to announce our support of the inaugural C-Suite NextGen Leadership Summit, a platform that...

Customer Notice - Phasing Out Cheques by 24th June 2026

13 April 2026

Handover of New Team Bus to Zanaco FC.

10 April 2026

Our CEO, Mrs. Mukwandi Chibesakunda, officially handed over the new team bus to Sensational Zanaco Football...

Customer Notice - Enhanced Bill Muster Service

31 March 2026

Zanaco at Kuomboka 2026

29 March 2026

The Zanaco delegation, led by our Board Chairman, Prof. Oliver Saasa, on Thursday evening joined hundreds...

Commissioning of the Statue at the Mongu Roundabout

27 March 2026

We proudly commissioned the magnificent Statue of the Royal Barge at the Mongu Roundabout, a lasting...

56th Zanaco Annual General Meeting (AGM)

26 March 2026

We held our 56th Annual General Meeting (AGM) on Wednesday, 25th March 2026, where we shared exciting...

Zanaco delivers Financial Literacy to over 1500 Learners

20 March 2026

As part of Financial Literacy Week, we hosted impactful financial literacy sessions with 800 learners...

Launch of the World Bank‑funded Zambia Agribusiness and Trade Project (ZATP II) Credit Line

18 March 2026

We are pleased to partner with the Government of Zambia to launch the World Bank‑funded Zambia Agribusiness...

Foreign Exchange Rates

When it comes to foreign currency transactions, we are market leaders and our specialists will provide practical advice.

	Buying	Selling
USD	18.5476	18.9000
GBP	24.9938	25.4687
EUR	21.5866	21.9968
ZAR	1.1346	1.1561
CNY	2.7327	2.7846

Foreign Exchange rates may change without prior notice depending on market conditions.

Report Unethical Behaviour

KPMG SA

Telephone Number: +260 211 236 372 or +27 12 543 5426

Hot Fax: 00800 200 796

Hotmail: [email protected]

Webmail: https://www.thornhill.co.za/kpmgethicslinereport or [email protected]