Zambia National Commercial Bank

What are you interested in today?

Get in Touch

We are here to provide the best customer experience to meet your banking queries.

Call Centre

Call us on 5000 (All Networks). Operating Hours: Monday to Saturday 07:00hrs - 19:00hrs, Sunday 07:00hrs - 16:00hrs, Public Holidays 08:00hrs - 14:00hrs

Your personal assistant chatbot, Coco, is available 24/7.

Email Us: [email protected]

Submit a Complaint

Submit a complaint on our customer service portal

Useful Links

New Internet Banking

Old Internet Banking

Personal Information (KYC) Self Service Portal

Zanaco Loans Portal

Smart Pay

PayFlex

Zanaco Secondary Market Government Securities Trading Portal

iSupplier Portal

Properties for Sale

Swift & Sort Codes

Download Our Mobile Banking App

Latest News

Kuomboka Ceremony Fundraising Dinner

15 March 2026

We were honoured to be part of the Kuomboka Ceremony Fundraising Dinner, which was officiated by the...

Customer Notice - End of Cash Exchange Period

11 March 2026

Refurbished UNZA Branch Reopened

10 March 2026

This morning we officially opened our newly refurbished Zanaco branch at the University of Zambia Main...

International Women's Day March

09 March 2026

Zanaco joined the rest of the world in commemorating International Womens day at the Lusaka Showgrounds,...

4th Zee Women's Banking Awards

08 March 2026

The 4th edition of the Zee Women’s Banking Awards saw the recognition of 13 women in various categories...

2026 Notice and Agenda of 56th Annual General Meeting

06 March 2026

National Youth Week Tree Planting

05 March 2026

When young people protect the environment, they protect the future they will inherit. Yesterday, at...

Momo Payments on Zanaco POS Launch

04 March 2026

MTN Mobile Money and Zanaco Bank have officially launched MoMo payments on Zanaco POS machines and MoMo...

National Youth Week Careers Fair

04 March 2026

The conversation was all about the future and how young people can stay ahead of it during the National...

Zanaco 60x60 initiative - Chipata Day Secondary School

03 March 2026

On Friday, we concluded our desk handover in Eastern Province under the Zanaco 60×60 initiative...

Zanaco at the 2026 Ncwala Traditional Ceremony

01 March 2026

The Zanaco Team led by our Board Chairman Prof. Oliver Saasa, joined the festivities at Mtenguleni for...

Zanaco 60x60 - 180 Desks donated in Petauke, Sinda and Lundazi

25 February 2026

We handed 180 desks to Kawere Day Secondary School, Tiritonse Day Secondary School and Umi Primary School...

Zanaco Scopes three Awards at the CSR, ESG & Sustainability Conference Awards

21 February 2026

We are honoured to have been recognised with three awards at the just ended CSR, ESG & Sustainability...

Customer Notice - Monetary Policy Rate (MPR) Adjustment

13 February 2026

60x60 Desk Donation - St. Charity Primary School

13 February 2026

Quality education begins with a conducive learning environment and today, we took another step toward...

60x60 Desk Donation - Olympia Park Secondary School

06 February 2026

At Zanaco, education remains a top priority and a key focus area of our community investments. Today,...

Village Steps Foundation joins Shoes for Smiles – Walk This Way Campaign

05 February 2026

We were honoured to witness the MoU signing between Village Steps Foundation and World Vision Zambia...

Public Notice - Fraudulent AI-Generated Video

04 February 2026

Customer Notice: Fake Zanaco Loan Platforms

30 January 2026

Zanaco to be Fund Manager and Financial Trustee in the Carbon Feed-in Premium (CFIP) Mitigation Outcome Purchase Agreement (MOPA)

28 January 2026

We are proud to be entrusted with the role of Fund Manager and Financial Trustee in the Carbon Feed-in...

Foreign Exchange Rates

When it comes to foreign currency transactions, we are market leaders and our specialists will provide practical advice.

	Buying	Selling
USD	19.5100	19.8806
GBP	26.0897	26.5854
EUR	22.5301	22.9582
ZAR	1.1735	1.1958
CNY	2.8373	2.8912

Foreign Exchange rates may change without prior notice depending on market conditions.

Report Unethical Behaviour

KPMG SA

Telephone Number: +260 211 236 372 or +27 12 543 5426

Hot Fax: 00800 200 796

Hotmail: [email protected]

Webmail: https://www.thornhill.co.za/kpmgethicslinereport or [email protected]