Zambia National Commercial Bank

What are you interested in today?

Get in Touch

We are here to provide the best customer experience to meet your banking queries.

Call Centre

Call us on 5000 (All Networks). Operating Hours: Monday to Saturday 07:00hrs - 19:00hrs, Sunday 07:00hrs - 16:00hrs, Public Holidays 08:00hrs - 14:00hrs

Your personal assistant chatbot, Coco, is available 24/7.

Email Us: [email protected]

Submit a Complaint

Submit a complaint on our customer service portal

Useful Links

New Internet Banking

Old Internet Banking

Personal Information (KYC) Self Service Portal

Zanaco Loans Portal

Smart Pay

PayFlex

Zanaco Secondary Market Government Securities Trading Portal

iSupplier Portal

Properties for Sale

Swift & Sort Codes

Download Our Mobile Banking App

Latest News

Customer Notice - Introduction of Embedded Insurance on Digital Accounts

17 April 2026

Zanaco Donates towards UNZA Sanitation Restoration Project.

16 April 2026

The Zanaco Team led by our CEO Mukwandi Chibesakunda, visited the the University of Zambia yesterday...

Zanaco Sponsors C-Suite NextGen Leadership Summit

15 April 2026

We are proud to announce our support of the inaugural C-Suite NextGen Leadership Summit, a platform that...

Customer Notice - Phasing Out Cheques by 24th June 2026

13 April 2026

Handover of New Team Bus to Zanaco FC.

10 April 2026

Our CEO, Mrs. Mukwandi Chibesakunda, officially handed over the new team bus to Sensational Zanaco Football...

Customer Notice - Enhanced Bill Muster Service

31 March 2026

Zanaco at Kuomboka 2026

29 March 2026

The Zanaco delegation, led by our Board Chairman, Prof. Oliver Saasa, on Thursday evening joined hundreds...

Commissioning of the Statue at the Mongu Roundabout

27 March 2026

We proudly commissioned the magnificent Statue of the Royal Barge at the Mongu Roundabout, a lasting...

56th Zanaco Annual General Meeting (AGM)

26 March 2026

We held our 56th Annual General Meeting (AGM) on Wednesday, 25th March 2026, where we shared exciting...

Zanaco delivers Financial Literacy to over 1500 Learners

20 March 2026

As part of Financial Literacy Week, we hosted impactful financial literacy sessions with 800 learners...

Launch of the World Bank‑funded Zambia Agribusiness and Trade Project (ZATP II) Credit Line

18 March 2026

We are pleased to partner with the Government of Zambia to launch the World Bank‑funded Zambia Agribusiness...

Kuomboka Ceremony Fundraising Dinner

15 March 2026

We were honoured to be part of the Kuomboka Ceremony Fundraising Dinner, which was officiated by the...

Customer Notice - End of Cash Exchange Period

11 March 2026

Refurbished UNZA Branch Reopened

10 March 2026

This morning we officially opened our newly refurbished Zanaco branch at the University of Zambia Main...

International Women's Day March

09 March 2026

Zanaco joined the rest of the world in commemorating International Womens day at the Lusaka Showgrounds,...

4th Zee Women's Banking Awards

08 March 2026

The 4th edition of the Zee Women’s Banking Awards saw the recognition of 13 women in various categories...

2026 Notice and Agenda of 56th Annual General Meeting

06 March 2026

National Youth Week Tree Planting

05 March 2026

When young people protect the environment, they protect the future they will inherit. Yesterday, at...

Momo Payments on Zanaco POS Launch

04 March 2026

MTN Mobile Money and Zanaco Bank have officially launched MoMo payments on Zanaco POS machines and MoMo...

National Youth Week Careers Fair

04 March 2026

The conversation was all about the future and how young people can stay ahead of it during the National...

Foreign Exchange Rates

When it comes to foreign currency transactions, we are market leaders and our specialists will provide practical advice.

	Buying	Selling
USD	18.7008	19.0000
GBP	25.2283	25.6320
EUR	21.8874	22.2376
ZAR	1.1327	1.1508
CNY	2.7369	2.7806

Foreign Exchange rates may change without prior notice depending on market conditions.

Report Unethical Behaviour

KPMG SA

Telephone Number: +260 211 236 372 or +27 12 543 5426

Hot Fax: 00800 200 796

Hotmail: [email protected]

Webmail: https://www.thornhill.co.za/kpmgethicslinereport or [email protected]