Zambia National Commercial Bank

What are you interested in today?

Get in Touch

We are here to provide the best customer experience to meet your banking queries.

Call Centre

Call us on 5000 (All Networks). Operating Hours: Monday to Saturday 07:00hrs - 19:00hrs, Sunday 07:00hrs - 16:00hrs, Public Holidays 08:00hrs - 14:00hrs

Your personal assistant chatbot, Coco, is available 24/7.

Email Us: [email protected]

Submit a Complaint

Submit a complaint on our customer service portal

Useful Links

New Internet Banking

Old Internet Banking

Personal Information (KYC) Self Service Portal

Zanaco Loans Portal

Zanaco International & Domestic Payment Tracker

Self Service Portal

Smart Pay

PayFlex

Zanaco Secondary Market Government Securities Trading Portal

iSupplier Portal

Properties for Sale

Download Our Mobile Banking App

Latest News

2026 Zambia Institute of Banking and Financial Services Awards Gala

14 September 2026

We were honoured to join industry players at the 2026 Zambia Institute of Banking and Financial Services...

1st Public–Private Partnership in AML/CFT/CPF Dialogue Programme

11 September 2026

We joined the Financial Intelligence Centre (FIC) for its 1st Public–Private Partnership in AML/CFT/CPF...

Zanaco hosts Women in Uniform Aerobics

07 September 2026

Our CEO, Dr. Mukwandi Chibesakunda hc., hosted women from the civil service at our Women in Uniform Aerobics...

StandOut Leadership Summit at UNICAF University

28 August 2026

We had the opportunity to participate in the StandOut Leadership Summit at UNICAF University where our...

70th celebration of Likumbi Lya Mize

06 August 2026

We joined the vibrant celebrations of the 70th Likumbi Lya Mize Ceremony which was graced by the North...

Zanaco and First Quantum Minerals (FQM) under the Local Content Financing Initiative

05 August 2026

Today marked a significant milestone as Zanaco and First Quantum Minerals (FQM) signed a Memorandum of...

2026 Lubiinda Ntongo Traditional Ceremony

05 August 2026

The Zanaco team, led by our Cluster Manager, Ruth Kambita, joined Chief Mumena of the Kaonde-speaking...

Zanaco at the 97th Agricultural and Commercial show

04 August 2026

Zanaco was pleased to exhibit at the 97th Agricultural and Commercial show under this year’s theme ‘Fostering...

Zanaco and WEAC MOU Signing

29 July 2026

Zanaco and the Women’s Entrepreneurship Access Center (WEAC) yesterday strengthened their shared...

60X60 Desk Donation to Solwezi Day and Kyawama Secondary Schools

28 July 2026

The Zanaco 60 by 60 journey continued in Solwezi, where we donated 180 desks each to Solwezi Day Secondary...

Zanaco Men's International Polo Tournament 2026

27 July 2026

Zanaco once again sponsored the Men’s International Polo Tournament, which set Zambia against New...

2026 Umutomboko Traditional Ceremony

25 July 2026

Our delegation, led by our Board Chairperson Prof. Oliver Saasa, Vice Board Chairperson Mrs. Regina Mulenga...

Branch Opening - Lumwana

23 July 2026

We are delighted to announce the official opening of our Lumwana Branch, officiated today by the North...

Customer Notice - Temporal Downtime during National Payment System Upgrade

11 July 2026

Xpress Agent Notice - Commission Payments

11 July 2026

Zanaco & Arise BV tour the Southern Region

10 July 2026

We visited our customer African Power Coal in Mulungwa area in Sinazongwe district, Southern Province....

Mutomboko 2026 Fundraising Dinner

09 July 2026

As this year’s Mutomboko Ceremony draws near, we are honoured to support one of Zambia’s...

One Africa Zambia Grand Finale

08 July 2026

We were delighted to host partner institutions DFCU Bank, Rabobank, and One Africa for the One Africa...

Zanaco Grassroots U17 National Football Tournament 2026 Final

06 July 2026

The final whistle has blown at Sunset Stadium and the 2026 Zanaco Grassroots U17 National Football Tournament...

Zanaco Grassroots U17 - Soccer Clinic

02 July 2026

Today, young players participating in the Zanaco Grassroots U17 Tournament had the unique opportunity...

Foreign Exchange Rates

When it comes to foreign currency transactions, we are market leaders and our specialists will provide practical advice.

	Buying	Selling
USD	19.5000	19.8510
GBP	26.3153	26.7889
EUR	22.5254	22.9309
ZAR	1.2021	1.2237
CNY	2.9068	2.9591

Foreign Exchange rates may change without prior notice depending on market conditions.

Report Unethical Behaviour

KPMG SA

Telephone Number: +260 211 236 372 or +27 12 543 5426

Hot Fax: 00800 200 796

Hotmail: [email protected]

Webmail: https://www.thornhill.co.za/kpmgethicslinereport or [email protected]