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Latest News

14 September 2026
We were honoured to join industry players at the 2026 Zambia Institute of Banking and Financial Services...
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11 September 2026
We joined the Financial Intelligence Centre (FIC) for its 1st Public–Private Partnership in AML/CFT/CPF...
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07 September 2026
Our CEO, Dr. Mukwandi Chibesakunda hc., hosted women from the civil service at our Women in Uniform Aerobics...
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28 August 2026
We had the opportunity to participate in the StandOut Leadership Summit at UNICAF University where our...
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06 August 2026
We joined the vibrant celebrations of the 70th Likumbi Lya Mize Ceremony which was graced by the North...
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05 August 2026
Today marked a significant milestone as Zanaco and First Quantum Minerals (FQM) signed a Memorandum of...
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05 August 2026
The Zanaco team, led by our Cluster Manager, Ruth Kambita, joined Chief Mumena of the Kaonde-speaking...
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04 August 2026
Zanaco was pleased to exhibit at the 97th Agricultural and Commercial show under this year’s theme ‘Fostering...
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29 July 2026
Zanaco and the Women’s Entrepreneurship Access Center (WEAC) yesterday strengthened their shared...
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28 July 2026
The Zanaco 60 by 60 journey continued in Solwezi, where we donated 180 desks each to Solwezi Day Secondary...
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27 July 2026
Zanaco once again sponsored the Men’s International Polo Tournament, which set Zambia against New...
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25 July 2026
Our delegation, led by our Board Chairperson Prof. Oliver Saasa, Vice Board Chairperson Mrs. Regina Mulenga...
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23 July 2026
We are delighted to announce the official opening of our Lumwana Branch, officiated today by the North...
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10 July 2026
We visited our customer African Power Coal in Mulungwa area in Sinazongwe district, Southern Province....
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09 July 2026
As this year’s Mutomboko Ceremony draws near, we are honoured to support one of Zambia’s...
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08 July 2026
We were delighted to host partner institutions DFCU Bank, Rabobank, and One Africa for the One Africa...
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06 July 2026
The final whistle has blown at Sunset Stadium and the 2026 Zanaco Grassroots U17 National Football Tournament...
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02 July 2026
Today, young players participating in the Zanaco Grassroots U17 Tournament had the unique opportunity...
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Foreign Exchange Rates

When it comes to foreign currency transactions, we are market leaders and our specialists will provide practical advice.

Buying

Selling

USD

             19.4000

19.7492

GBP

26.1590

26.6298

EUR

22.3818

22.7847

ZAR

1.1904

1.2118

CNY

2.8900

2.9421

Foreign Exchange rates may change without prior notice depending on market conditions.

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KPMG SA

Telephone Number: +260 211 236 372 or +27 12 543 5426

Hot Fax: 00800 200 796

Hotmail: [email protected]

Webmail: https://www.thornhill.co.za/kpmgethicslinereport or [email protected]