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Call us on 5000 (All Networks). Operating Hours: Monday to Saturday 07:00hrs - 19:00hrs, Sunday 07:00hrs - 16:00hrs, Public Holidays 08:00hrs - 14:00hrs
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Latest News

19 June 2026
Our Board of Directors, led by Board Chairman Prof. Oliver Saasa, recently undertook a strategic study...
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16 June 2026
The stage is set and the countdown has begun for the 2nd Zanaco Grassroots Under-17 National Tournament,...
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15 June 2026
Our team, led by Acting Chief Executive Officer Mr. Kalauka Itwi, participated in the Mid-Year Private...
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13 June 2026
We are proud to celebrate a remarkable achievement at the Zambia Institute of Public Relations and Communication...
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12 June 2026
Participating in the Mosi-oa-tunya Environmental Expo and Green Half Marathon last week was a powerful...
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10 June 2026
Yesterday, in partnership with the Zambia Institute of Public Relations and Communication (ZIPRC), we...
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05 June 2026
Our Acting Chief Executive Officer, Mr. Kalauka Itwi, joined Her Honour the Vice President, Mrs. W.K...
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04 June 2026
Following Saturday’s successful Wonderful Group Marathon, where our CEO Mukwandi Chibesakunda joined...
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04 June 2026
We celebrated our continued partnership with our Mandarin-speaking clients on the Copperbelt, at our...
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02 June 2026
In commemoration of Menstrual Hygiene Day, we made a staff-led donation for over 2,500 packs of sanitary...
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30 May 2026
At Zanaco, education remains a top priority and a key focus area of our community investments. The past...
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29 May 2026
We are delighted to share that Zanaco PLC has been awarded the Regional Bank of the Year for Southern...
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24 May 2026
Our CEO, Mukwandi Chibesakunda, yesterday took the stage at the C-Suite Conference, delivering a compelling...
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19 May 2026
We were honored to host Bank of Zambia Governor Dr Denny Kalyalya, customers, various sector partners,...
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15 May 2026
Last evening, our Board Chair, Professor Oliver Saasa, alongside fellow board members and the Zanaco...
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14 May 2026
Zanaco was proud to be part of the Wonderful Group Women’s Breakfast, focused on opening up conversations...
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11 May 2026
We are proud to have received two prestigious CAPAH awards recognizing Zanaco as a Financial Institution...
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09 May 2026
We are proud to partner with the University of Zambia (UNZA) on the Light Up UNZA Project — a student‑led...
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08 May 2026
Last night we launched Zanaco’s WhatsApp Banking, Chat & Transact, marking a significant milestone...
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30 April 2026
We were honoured to witness the commissioning of the 136 MW Itimpi II Solar Power Plant by Copperbelt...
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Foreign Exchange Rates

When it comes to foreign currency transactions, we are market leaders and our specialists will provide practical advice.

Buying

Selling

USD

             17.9000

18.2400

GBP

23.5554

24.0030

EUR

20.2994

20.6851

ZAR

1.0761

1.0965

CNY

2.6265

2.6764

Foreign Exchange rates may change without prior notice depending on market conditions.

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KPMG SA

Telephone Number: +260 211 236 372 or +27 12 543 5426

Hot Fax: 00800 200 796

Hotmail: [email protected]

Webmail: https://www.thornhill.co.za/kpmgethicslinereport or [email protected]