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Latest News

10 March 2026
This morning we officially opened our newly refurbished Zanaco branch at the University of Zambia Main...
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09 March 2026
Zanaco joined the rest of the world in commemorating International Womens day at the Lusaka Showgrounds,...
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08 March 2026
The 4th edition of the Zee Women’s Banking Awards saw the recognition of 13 women in various categories...
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05 March 2026
When young people protect the environment, they protect the future they will inherit. Yesterday, at...
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04 March 2026
MTN Mobile Money and Zanaco Bank have officially launched MoMo payments on Zanaco POS machines and MoMo...
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04 March 2026
The conversation was all about the future and how young people can stay ahead of it during the National...
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03 March 2026
On Friday, we concluded our desk handover in Eastern Province under the Zanaco 60×60 initiative...
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01 March 2026
The Zanaco Team led by our Board Chairman Prof. Oliver Saasa, joined the festivities at Mtenguleni for...
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25 February 2026
We handed 180 desks to Kawere Day Secondary School, Tiritonse Day Secondary School and Umi Primary School...
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21 February 2026
We are honoured to have been recognised with three awards at the just ended CSR, ESG & Sustainability...
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13 February 2026
Quality education begins with a conducive learning environment and today, we took another step toward...
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06 February 2026
At Zanaco, education remains a top priority and a key focus area of our community investments. Today,...
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05 February 2026
We were honoured to witness the MoU signing between Village Steps Foundation and World Vision Zambia...
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28 January 2026
We are proud to be entrusted with the role of Fund Manager and Financial Trustee in the Carbon Feed-in...
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15 January 2026
We joined the Ministry of Justice at the official launch of the Ministerial Service Charter, the National...
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Foreign Exchange Rates

When it comes to foreign currency transactions, we are market leaders and our specialists will provide practical advice.

Buying

Selling

USD

19.3800

19.7288

GBP

26.0651

26.5343

EUR

22.5496

22.9555

ZAR

1.1931

1.2146

CNY

2.8241

2.8750

Foreign Exchange rates may change without prior notice depending on market conditions.

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KPMG SA

Telephone Number: +260 211 236 372 or +27 12 543 5426

Hot Fax: 00800 200 796

Hotmail: [email protected]

Webmail: https://www.thornhill.co.za/kpmgethicslinereport or [email protected]