Zambia National Commercial Bank

What are you interested in today?

Get in Touch

We are here to provide the best customer experience to meet your banking queries.

Call Centre

Call us on 5000 (All Networks). Operating Hours: Monday to Saturday 07:00hrs - 19:00hrs, Sunday 07:00hrs - 16:00hrs, Public Holidays 08:00hrs - 14:00hrs

Your personal assistant chatbot, Coco, is available 24/7.

Email Us: [email protected]

Submit a Complaint

Submit a complaint on our customer service portal

Useful Links

Internet Banking

Personal Information (KYC) Self Service Portal

Zanaco Loans Portal

Zanaco International & Domestic Payment Tracker

Self Service Portal

Smart Pay

PayFlex

Zanaco Secondary Market Government Securities Trading Portal

iSupplier Portal

Properties for Sale

Download Our Mobile Banking App

Latest News

Launch of Chirundu Xpress Connect Store

09 October 2026

Zanaco continues to deepen its commitment to financial inclusion with the launch of the Chirundu Connect...

SME Masterclass in partnership with BDO Zambia

09 October 2026

At Zanaco, we believe that SMEs are the bedrock of the economy and are key in driving the Grow Zambia...

Zanaco Launches Xpress Agent Loyalty Programme

06 October 2026

We are proud to have officially launched the Xpress Champions Loyalty Programme, an initiative designed...

Zambia Capital Markets Conference & Awards

03 October 2026

We are proud to have partnered on the Zambia Capital Markets Conference & Awards, reaffirming Zanaco’s...

K1 Million Strong: Zanaco Backs the Eagles Marathon

30 September 2026

Our Chief Commercial Officer, Chali Mwefyeni, today joined the Eagles Ladies Club to officially announce...

Zambia–UAE Business Forum

29 September 2026

Zanaco was honoured to participate in the Zambia–UAE Business Forum, led by the President of the Republic...

Zanco attends Parliament’s induction programme

28 September 2026

Our Acting Chief Executive Officer, Mr Kalaluka Itwi, joined Parliament’s induction programme for Members...

Unveiling of Zambia Ruby National Team Kit

25 September 2026

We were honoured to be among the sponsors of the Zambia Rugby Union and to present the new kit for the...

Zanaco announces the USD100million Zanaco Sustainability Bond

23 September 2026

The Zanaco team, led by our CEO, Mrs. Mukwandi Chibesakunda, announced the USD100million Zanaco Sustainability...

2026 Zambia Institute of Banking and Financial Services Awards Gala

14 September 2026

We were honoured to join industry players at the 2026 Zambia Institute of Banking and Financial Services...

1st Public–Private Partnership in AML/CFT/CPF Dialogue Programme

11 September 2026

We joined the Financial Intelligence Centre (FIC) for its 1st Public–Private Partnership in AML/CFT/CPF...

Zanaco hosts Women in Uniform Aerobics

07 September 2026

Our CEO, Dr. Mukwandi Chibesakunda hc., hosted women from the civil service at our Women in Uniform Aerobics...

StandOut Leadership Summit at UNICAF University

28 August 2026

We had the opportunity to participate in the StandOut Leadership Summit at UNICAF University where our...

70th celebration of Likumbi Lya Mize

06 August 2026

We joined the vibrant celebrations of the 70th Likumbi Lya Mize Ceremony which was graced by the North...

Zanaco and First Quantum Minerals (FQM) under the Local Content Financing Initiative

05 August 2026

Today marked a significant milestone as Zanaco and First Quantum Minerals (FQM) signed a Memorandum of...

2026 Lubiinda Ntongo Traditional Ceremony

05 August 2026

The Zanaco team, led by our Cluster Manager, Ruth Kambita, joined Chief Mumena of the Kaonde-speaking...

Zanaco at the 97th Agricultural and Commercial show

04 August 2026

Zanaco was pleased to exhibit at the 97th Agricultural and Commercial show under this year’s theme ‘Fostering...

Zanaco and WEAC MOU Signing

29 July 2026

Zanaco and the Women’s Entrepreneurship Access Center (WEAC) yesterday strengthened their shared...

60X60 Desk Donation to Solwezi Day and Kyawama Secondary Schools

28 July 2026

The Zanaco 60 by 60 journey continued in Solwezi, where we donated 180 desks each to Solwezi Day Secondary...

Zanaco Men's International Polo Tournament 2026

27 July 2026

Zanaco once again sponsored the Men’s International Polo Tournament, which set Zambia against New...

Foreign Exchange Rates

When it comes to foreign currency transactions, we are market leaders and our specialists will provide practical advice.

	Buying	Selling
USD	20.2700	20.6146
GBP	27.3473	27.8122
EUR	22.8250	23.2131
ZAR	1.2392	1.2603
CNY	3.0404	3.0921

Foreign Exchange rates may change without prior notice depending on market conditions.

Report Unethical Behaviour

KPMG SA

Telephone Number: +260 211 236 372 or +27 12 543 5426

Hot Fax: 00800 200 796

Hotmail: [email protected]

Webmail: https://www.thornhill.co.za/kpmgethicslinereport or [email protected]