Zambia National Commercial Bank

What are you interested in today?

Get in Touch

We are here to provide the best customer experience to meet your banking queries.

Call Centre

Call us on 5000 (All Networks). Operating Hours: Monday to Saturday 07:00hrs - 19:00hrs, Sunday 07:00hrs - 16:00hrs, Public Holidays 08:00hrs - 14:00hrs

Your personal assistant chatbot, Coco, is available 24/7.

Email Us: [email protected]

Submit a Complaint

Submit a complaint on our customer service portal

Useful Links

New Internet Banking

Old Internet Banking

Personal Information (KYC) Self Service Portal

Zanaco Loans Portal

Smart Pay

PayFlex

Zanaco Secondary Market Government Securities Trading Portal

iSupplier Portal

Properties for Sale

Swift & Sort Codes

Download Our Mobile Banking App

Latest News

Village Steps Foundation joins Shoes for Smiles – Walk This Way Campaign

05 February 2026

We were honoured to witness the MoU signing between Village Steps Foundation and World Vision Zambia...

Public Notice - Fraudulent AI-Generated Video

04 February 2026

Customer Notice: Fake Zanaco Loan Platforms

30 January 2026

Zanaco to be Fund Manager and Financial Trustee in the Carbon Feed-in Premium (CFIP) Mitigation Outcome Purchase Agreement (MOPA)

28 January 2026

We are proud to be entrusted with the role of Fund Manager and Financial Trustee in the Carbon Feed-in...

Customer Notice: End of Cash Exchange Period.

16 January 2026

Ministry of Justice Policy Launch

15 January 2026

We joined the Ministry of Justice at the official launch of the Ministerial Service Charter, the National...

Zanaco Customer Wins Visa Zambia Cross-Border “Win A Trip to Morocco” campaign.

09 January 2026

We are delighted to announce that our esteemed customer Dr. Evaristo WD Mwale, PhD emerged as winner...

Customer Notice - Bank of Zambia Currency Directives, 2025

30 December 2025

Zanaco Launches Xpress Connect Stores in Serenje, Chongwe and Kaoma

24 December 2025

Zanaco has firmed up its commitment to financial inclusion and innovation with the launch of three new...

Zanaco attends 4th Private Sector Day

12 December 2025

We had the privilege of joining President Hakainde Hichilema, Government leaders, and industry captains...

Zanaco 60X60 - Donation to Kabanana Primary School

04 December 2025

We handed over 60 desks to Kabanana Primary School, marking the beginning of our pledge to donate 3,600...

Customer Notice - Interest Calculation for Deposit Products

01 December 2025

Zanaco supports Chipata General Hospital

27 November 2025

We were honoured to have partnered with the first lady, Mrs. Mutinta Hichilema to provide support to...

8th Forum For Zambia Women Accountants(FZWA) National Syposium.

20 November 2025

Our CEO, Mrs Mukwandi Chibesakunda attended and was a speaker at the 8th Forum For Zambia Women Accountants(FZWA)...

Customer Notice - Monetary Policy Rate (MPR) Adjustment

15 November 2025

Zanaco at COP 30

12 November 2025

Zanaco attended COP30 in Brazil, where we engaged in global conversations on climate finance, resilience...

Norfund Zambia Business Development Event

11 November 2025

We joined the Norfund Zambia Business Development Event, which convened key players from finance, renewable...

Zanaco to issue Zambia’s first ever Sustainability Bond

31 October 2025

We are proud to announce our intention to issue Zambia’s first ever Sustainability Bond valued at USD100...

Customer Notice - Cyber Security Awareness

31 October 2025

Shimunenga Traditional Ceremony

27 October 2025

Over the weekend, we proudly joined the festivities of the Shimunenga Traditional Ceremony in Maala....

Foreign Exchange Rates

When it comes to foreign currency transactions, we are market leaders and our specialists will provide practical advice.

	Buying	Selling
USD	18.5000	18.8698
GBP	25.2432	25.7479
EUR	21.9447	22.3834
ZAR	1.1596	1.1828
CNY	2.6856	2.7393

Foreign Exchange rates may change without prior notice depending on market conditions.

Report Unethical Behaviour

KPMG SA

Telephone Number: +260 211 236 372 or +27 12 543 5426

Hot Fax: 00800 200 796

Hotmail: [email protected]

Webmail: https://www.thornhill.co.za/kpmgethicslinereport or [email protected]