Zanaco Internet Banking is a new & improved online banking platform with new and enhanced features, delivering capability & convenience needed to manage your money more quickly, easily and securely. The new features include:
Here are some things to know about signing up for the new Internet Banking:
Step 1: Registration Process
Step 2: Activation Process
For Corporate/Business/SME/Village Banking
Step 1: Registration Process
Step 2: Activation Process
Contact [email protected] or Zanaco Chatbot (Coco) on WhatsApp, Facebook and the Zanaco Website. Alternatively, you can visit the branch for the KYC details to be updated.
The Zanaco Internet Banking portal has a self-reset option (Forgot Password) which allows customers to self-reset their credentials. To complete the reset process, you will be required to provide your registered information (email address, mobile number, NRC, CIF).
Upon successful enrolment on the Zanaco Internet Banking portal, a system generated email or SMS containing the username is sent to your elected email address/phone number.
You cannot change your username.
You can retrieve your username and password using the “Forgot Password” option. Enter your email address, TPIN, CIF and the answer to a CAPTCHA security question. Upon successful submission of the above, you will be allowed to create a new password of your own. An email will also be sent to you indicating your User ID
You can contact the customer service team by calling 5000 (All networks) or sending an email to [email protected] or Zanaco Chatbot (Coco) on WhatsApp, Facebook and the Zanaco Website.
You can contact the customer service team by calling 5000 (All networks), sending an email to [email protected] or Zanaco Chatbot (Coco) on WhatsApp, Facebook and the Zanaco Website.
The Zanaco Internet Banking portal has an option for creation of users under the “User Management” menu. As a customer admin, you can create and deactivate users but cannot delete users.
The system will automatically add your accounts as long as the accounts have the same Customer Account ID.
Customer with accounts of both to sign will not be able to activate Internet Banking on the Self-Onboarding service. Visit any of our branches for assisted onboarding.
English, Chinese, Portuguese, Spanish and French
The portal utilizes multi-factor authentication for user log in and transaction approval.
You can access and update your security settings in the Security Settings Menu under Settings.
Yes. You can deactivate your Internet Banking profile under the profile settings and also contact [email protected] or Zanaco Chatbot (Coco) on WhatsApp, Facebook and the Zanaco Website.
The following features are available for corporate customers on the Zanaco Internet Banking platform:
You can make transfers from your personal or corporate accounts using transfer options such Internal transfer (for Zanaco to Zanaco transfers), domestic transfer (to external accounts using RTGS, DDACC, NFS and SWIFT), cross-border international transfers (SWIFT) and wallet transfers to mobile numbers. All you need are the correct customer details such as the beneficiary account details.
Yes, you are able to set up the frequency of transactions from once, daily, weekly, fortnightly, monthly, quarterly, half yearly and yearly.
Yes, you can setup recurring transfers in the five available currencies (USD, ZMW, ZAR, GBP and EUR).
You can make bill payments to water utilities, Bill Muster (schools & GRZ services), Zesco, Pay TV (Muvi Tv, Zuku & Topstar) and Multichoice (DSTv and GoTv).
Yes, you can transfer funds from your account to your mobile wallet using the wallet transfer option.
Yes, you can make bulk transfers to mobile wallets by uploading a CSV file or selecting from the existing beneficiaries.
As a corporate customer, you are able to perform bulk payments by uploading a CSV file containing Zanaco accounts and accounts from other banks. The cut off time for bulk uploads in 14:30 on any business day.
Yes, you can perform bulk transfers in the five currencies (USD, ZMW, ZAR, GBP and EUR).
No, you can only make one-time payments for bill payments.
No, the Zanaco Internet Banking portal is web-based.
Can I view my transaction history for my accounts on Internet Banking?
Yes, you can access your transaction history by selecting the relevant account on the accounts dashboard.
Yes, there is a subscription fee for access to the Zanaco Internet Banking portal and also each transfer type has its own fee which is indicated in the tariff guide.
You are able to enable or disable alerts on your profile under the alert settings and these alerts can be delivered via SMS, email, push notification and notification centre.
No, you cannot apply for loans using the Zanaco Internet Banking portal. However, you will be able to view your loan statement on the portal.
Yes, you can block your card and amend your transaction limits.
Yes, our operating hours are:
Monday to Saturday – 07:00hrs – 19:00hrs
Sundays: 07:00hrs – 16:00hrs
Public Holidays: 08:00hrs – 14:00hrs
Under the ‘My Accounts’ menu, you can select the account you want to view and download statements for. These statements are available for download in Excel, CSV & PDF.
How do I create beneficiaries on Internet Banking for account, mobile wallet transfers and bill payments?
You can create beneficiaries using the ‘Add Beneficiary’ option under the Transfers menu.
Yes, DDACC, NFS and SWIFT transfers have limits. DDACC is ZMW300,000.00 per transaction, NFS is ZMW500,000.00
SWIFT transfers, the limit is USD10,000.00 (or equivalent) for cross-currency transfers, with exceptions granted for amounts above this limit if you have a deal reference from Treasury.
You can process TTs using SWIFT under Domestic Transfer for local TTs and International Transfer for cross-border transfers.
No, you cannot request for e-mailed account statements using the Zanaco Internet Banking portal.
You can send feedback or suggestions using the messaging option under Messages. Additionally, you can send an email to [email protected] or Zanaco Chatbot (Coco) on WhatsApp, Facebook and the Zanaco Website.
You will be able to indicate the deal reference in the deal reference field on the transfer screen and this will retain the transaction details which include the agreed amount and exchange rate.
Yes, you can make a TT using an IBAN which you can capture under the beneficiary account field.
The token is sent to the customer initiator via SMS. If the initiator has not received the token via SMS, the customer can email the Bank’s support teams using the following emails: [email protected] or Zanaco Chatbot (Coco) on WhatsApp, Facebook and the Zanaco Website.
You can contact the support desk using the following emails for support: [email protected] or Zanaco Chatbot (Coco) on WhatsApp, Facebook and the Zanaco Website
You can contact the support desk using the following emails for support: [email protected] or Zanaco Chatbot (Coco) on WhatsApp, Facebook and the Zanaco Website
Under the User Management menu, the administrator can set up rules, assign roles, and grant access to accounts for users linked to the customer profile.
Yes. As an initiator, you can withdraw the transfer approval request if you notice there is an error.
You should verify that alerts are activated on your profile. If alerts are enabled but you are not receiving notifications, you should contact the support desk for further assistance.
You need to counter check and ensure that the account being captured is correct. If the beneficiary account is confirmed correct, you will need to contact the support desk for further assistance.
You need to counter check and confirm that the SWIFT code being captured is correct. If the SWIFT is correct and is not being validated, you will send a request to the support desk to have the SWIFT code added to the portal.
No, this service is not available at the moment.
No, this service is not available at the moment.
