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Latest News

04 December 2025
We handed over 60 desks to Kabanana Primary School, marking the beginning of our pledge to donate 3,600...
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27 November 2025
We were honoured to have partnered with the first lady, Mrs. Mutinta Hichilema to provide support to...
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20 November 2025
Our CEO, Mrs Mukwandi Chibesakunda attended and was a speaker at the 8th Forum For Zambia Women Accountants(FZWA)...
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12 November 2025
Zanaco attended COP30 in Brazil, where we engaged in global conversations on climate finance, resilience...
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11 November 2025
We joined the Norfund Zambia Business Development Event, which convened key players from finance, renewable...
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31 October 2025
We are proud to announce our intention to issue Zambia’s first ever Sustainability Bond valued at USD100...
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27 October 2025
Over the weekend, we proudly joined the festivities of the Shimunenga Traditional Ceremony in Maala....
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23 October 2025
Yesterday, we delivered reusable sanitary towels to 50 young girls at Choongo Inclusive School in Monze....
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21 October 2025
We were honoured to attend the 32nd Global Finance Awards Ceremony in Washington, D.C. where we officially...
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17 October 2025
We joined the Lions Club of Sunningdale to handover physiotherapy equipment and blankets at Chipata Level...
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17 October 2025
Our Executive Head Client Solutions, Chanda Chime Katongo, paid a courtesy call on Zambia’s Ambassador...
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17 October 2025
Our CEO, Mukwandi Chibesakunda, was recently in London, where she showcased Zambia’s economic resilience...
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13 October 2025
The Zanaco team led by our CEO Mukwandi Chibesakunda, paid a courtesy call on Zambia’s High Commissioner...
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10 October 2025
We celebrated a major milestone in our Personal Banking offer with the launch of our first ever standalone...
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08 October 2025
Our Chief Commercial Officer, Chali Mwefyeni represented the bank at the CEO’s Roundtable at the Zambia...
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04 October 2025
We were proud to be part of the inaugural Zambia Capital Markets Conference taking place in Livingstone,...
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Foreign Exchange Rates

When it comes to foreign currency transactions, we are market leaders and our specialists will provide practical advice.

Buying

Selling

USD

23.2301

23.6483

GBP

             31.0447

31.6035

EUR

27.1444

27.6330

ZAR

1.3688

1.3934

Foreign Exchange rates may change without prior notice depending on market conditions.

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KPMG SA

Telephone Number: +260 211 236 372 or +27 12 543 5426

Hot Fax: 00800 200 796

Hotmail: [email protected]

Webmail: https://www.thornhill.co.za/kpmgethicslinereport or [email protected]