Grow into your greatness, bank with us!
In our commitment to help Zambia grow, Zanaco is proud to be the largest employer
in the Zambian banking sector. The Bank has grown consistently from strength to strength,
with a cemented position in the market as one of the top 3 Banks in Zambia. Working at
Zanaco means you have the opportunity to have an impact and play a hand at shaping the Zambian financial industry.
As a proudly Zambian Bank, our interest is in identifying and cultivating local top
talent that will continue to add value to the organization and to Zambia. You become
part of a leading bank in the market which has gained prominence and success due to
our unique capabilities that distinctly set us apart from our competitors. As a
progressive and innovative bank, Zanaco boasts industry firsts such as launching
ATMs in Zambia, nation-wide branch connectivity and the first mobile payment solution
through Xapit. Zanaco is committed to continuously leading innovation in banking
products and services in order to stay ahead of the market, which means we embrace
the use of technology to focus on innovation and providing solutions that are relevant
to our market, and as a Zanaco employee you get to be a part of that and more.
Being an employee at Zanaco also means we value your opinion and input.
We encourage interaction amongst employees and the Executive, and have
gatherings such as Town Halls and team building in order to facilitate
such engagement in the organization. We also have quarterly surveys where
employees have the opportunity to give feedback which is used to improve
different areas as work.
As an employer of choice, Zanaco looks for individuals who live the Zanaco values.
Our values support our mission and vision and shape the culture and resulting
behaviours of our employees. Having PRIDE in the way we work has a direct impact
on our customers’ experience of Banking with us, which has far reaching implications
for our continued strength and growth as an organization. One of Zanaco’s competitive
advantage lies in our customer service which has seen us being awarded international
awards such as Best Customer Service Provider. In order to continue providing the best
customer service, employees are required to exhibit the following Zanaco values:
If you are ambitious and have dreams of being an industry leader, have high
levels of integrity and believe in teamwork, Zanaco is the place for you.
We look for individuals who constantly strive for excellence and innovation.
Zanaco’s high performance culture means that we look to recognize individuals
who work hard and deliver great results. These individuals are rewarded with
opportunities to grow in their careers and take on more responsibilities in future.
Zanaco looks to develop home grown talent into world class professionals.
Our rigorous recruitment and selection process identifies top graduates to be
groomed into future leaders. Substantial investment is made into our graduates
in order to ensure that they acquire a solid banking foundation whilst they explore
the various areas of the organization and chart their careers at Zanaco. Graduates
are encouraged to be innovative and progressive in their thinking and contribute to
the development of world class delivery here at home.
As the first organization to sign multiple Memorandums of Understanding
(MOUs) with Zambia’s leading Universities (University of Zambia, University of Lusaka,
Copperbelt University, Mulungushi University, ZCAS University, Zambian Open University,
Cavendish University) every vacation period means that we invite top final year students
from these Universities to immerse themselves in our organization. The exposure gives an
opportunity for students to develop and refine their professional skills whilst gaining
practical experience. It also provides Students the all-important line of view to our leading
industry experts who may wish to recruit the Students upon completion of their degrees.
Zambia National Commercial Bank Plc
P.O Box 33611
© Zambia National Commercial Bank Plc